Where is my package?

After placing your order, it takes an average of 1-2 business days to process your order and 4-6 business days for delivery, provided you placed your order before 17:00 GMT. For more details, please visit our Shipping Policy.

If this timeframe has passed, please contact our customer service team for assistance.

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Where can I find my tracking number?

Once your order has been shipped, you will automatically receive a tracking number via email. If you don’t see it in your inbox, please check your spam or junk folder.

📌 Note: It may take some time for the tracking link to become active.

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How can I track my order?

You can track your order using the tracking number provided in your email. Simply enter the tracking number on our Order Tracking Page to check the status of your delivery.

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I am not satisfied with my package

If you are not satisfied with your order, please visit our Refund & Return Policy to learn how to return your item.

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Need more help?

If you cannot find the answer to your question, you can always contact us through one of the following methods:

📩 Contact Form: Click here
📧 Email: contact@veltrix.uk
📞 Phone: +44 7418 377659

⏰ Customer Service Hours:

• Monday to Friday: 08:00 – 18:00
• Saturday and Sunday: 10:00 – 16:00

We’re here to assist you! 🚀🔥